Homeowners should be wary of anyone selling home security systems door-to-door. According to the state Dept. of Consumer Affairs, the salesperson could be breaking the law and trying to scam homeowners.
The department warns homeowners that anyone selling home alarm systems door-to-door in California is required to have passed a criminal background check and have been licensed by the Bureau of Security and Investigative Services. Unfortunately, the consumer agency says that many sellers have done listening and recommends that before listening to the pitch, homeowners should ask to see the salesperson’s state registration card.
Homeowners also should be cautious of anyone pressuring them to sign a contract immediately. Homeowners are sometimes pushed to sign overpriced alarm contracts that last for as long as five years, automatically roll over to a new term, and give limited opportunity to cancel, the department said. Some contracts stipulate an early termination fee of several thousand dollars.
It’s important to note that legitimate alarm companies also sometimes sell door-to-door. Consumers can call (800) 952-5210 to check whether a business or person is licensed and see whether any complaints have been filed.
State law gives consumers a three-day window after signing to cancel a home security contract and get their money back. Deliver the cancellation letter in person or send it by certified mail. To lodge a complaint against an alarm company, visit http://www.bsis.ca.gov and click on “File a Complaint.”
